| Course | |||||
|---|---|---|---|---|---|
 | ... / Problem-Solving (BI007)Leadership / Business Innovation Do you know what the world’s best-selling toy is?
No, it’s not some new-fangled, shiny, or high-tech gadget. It’s actually the humble Rubik’s cube! That colourful 3D puzzle with problem-solving at its core. And despite the amount of... | ||||
 | ... / Anti-Money Laundering (CME06)Safety and Compliance / Compliance Essentials As organizations increase in size and complexity, the opportunities for money laundering grow too. At the same time, regulators are becoming more watchful. In recent years, they’ve imposed penalties that ran into the billions. They even ordered... | ||||
 | ... / Code of Conduct - Working Well with Everyone (CME08)Safety and Compliance / Compliance Essentials It used to be that employees picked up how to act in the workplace as they went along. But guessing how to interact with others isn’t ideal. What if people don’t share the same ideas? They can get things wrong. That can lead to friction, or... | ||||
 | Talent Library / Sales and Customer Service Using the right language is like, really important man. ’Cos if you don’t then people might not respect you and stuff. That’s right. People will perceive you differently depending on the language you use. Be too conversational and relaxed,... | ||||
 | Talent Library / Sales and Customer Service Good customer relationships are worth their weight in gold. Without them, sales will be more difficult to close, and your business will start to fail. When customer relationships go bad, things can very quickly become toxic and your business... | ||||
 | Talent Library / Sales and Customer Service When you’re trying to solve a customer’s problem or make a sale, it can be a challenge not to focus on your own agenda. You have quotas to meet and metrics to beat.
But handling a situation incorrectly or in a pushy manner will not... | ||||
 | Talent Library / Sales and Customer Service You’re most likely familiar with this scenario. A difficult issue or unreasonable request comes up during the 5 minutes before the end of your shift. You’re tempted to shoot off the first response that comes to mind just to get the customer... | ||||
 | Talent Library / Sales and Customer Service Whether they’re in face-to-face or remote roles, customer service employees are essential to the customer experience. So, it’s worth taking the time to make sure they’re developed and encouraged to progress professionally. Coaching ensures... | ||||
 | ... / Food Safety Management Systems (FSE01)Safety and Compliance / Food Safety Essentials Whether you’re catching up with friends over lunch, celebrating a family event, or just watching a movie in your PJs with a bucket of popcorn and some ice-cream, food is great! But have you ever thought about what might have found its way into... | ||||
 | ... / Food Fraud Prevention (FSE02)Safety and Compliance / Food Safety Essentials Food. It’s an essential part of life. Everybody needs it to stay healthy, and that makes it big business. Really big. The global food industry is worth a massive 9 trillion dollars a year, and growing.
But like any big business, there are... |
