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Problem-Solving (BI007)
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Leadership
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Business Innovation
Problem-Solving (BI007)
Do you know what the world’s best-selling toy is? No, it’s not some new-fangled, shiny, or high-tech gadget. It’s actually the humble Rubik’s cube! That colourful 3D puzzle with problem-solving at its core. And despite the amount of...
Anti-Money Laundering (CME06)
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Safety and Compliance
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Compliance Essentials
Anti-Money Laundering (CME06)
As organizations increase in size and complexity, the opportunities for money laundering grow too. At the same time, regulators are becoming more watchful. In recent years, they’ve imposed penalties that ran into the billions. They even ordered...
Code of Conduct - Working Well with Everyone (CME08)
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Safety and Compliance
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Compliance Essentials
Code of Conduct - Working Well with Everyone (CME08)
It used to be that employees picked up how to act in the workplace as they went along. But guessing how to interact with others isn’t ideal. What if people don’t share the same ideas? They can get things wrong. That can lead to friction, or...
Using the Right Language (CSA01)
Talent Library
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Sales and Customer Service
Using the Right Language (CSA01)
Using the right language is like, really important man. ’Cos if you don’t then people might not respect you and stuff. That’s right. People will perceive you differently depending on the language you use. Be too conversational and relaxed,...
Nurturing Customer Relationships (CSA02)
Talent Library
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Sales and Customer Service
Nurturing Customer Relationships (CSA02)
Good customer relationships are worth their weight in gold. Without them, sales will be more difficult to close, and your business will start to fail. When customer relationships go bad, things can very quickly become toxic and your business...
Customer Relationships (CSE03)
Talent Library
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Sales and Customer Service
Customer Relationships (CSE03)
When you’re trying to solve a customer’s problem or make a sale, it can be a challenge not to focus on your own agenda. You have quotas to meet and metrics to beat. But handling a situation incorrectly or in a pushy manner will not...
Effective Problem Solving (CSE05)
Talent Library
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Sales and Customer Service
Effective Problem Solving (CSE05)
You’re most likely familiar with this scenario. A difficult issue or unreasonable request comes up during the 5 minutes before the end of your shift. You’re tempted to shoot off the first response that comes to mind just to get the customer...
Customer Service Coaching (CSM03)
Talent Library
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Sales and Customer Service
Customer Service Coaching (CSM03)
Whether they’re in face-to-face or remote roles, customer service employees are essential to the customer experience. So, it’s worth taking the time to make sure they’re developed and encouraged to progress professionally. Coaching ensures...
Food Safety Management Systems (FSE01)
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Safety and Compliance
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Food Safety Essentials
Food Safety Management Systems (FSE01)
Whether you’re catching up with friends over lunch, celebrating a family event, or just watching a movie in your PJs with a bucket of popcorn and some ice-cream, food is great! But have you ever thought about what might have found its way into...
Food Fraud Prevention (FSE02)
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Safety and Compliance
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Food Safety Essentials
Food Fraud Prevention (FSE02)
Food. It’s an essential part of life. Everybody needs it to stay healthy, and that makes it big business. Really big. The global food industry is worth a massive 9 trillion dollars a year, and growing. But like any big business, there are...

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